Frequently Asked Questions

What areas do you service?
DTW Electrical provides electrical services across Melton and surrounding suburbs. If you're unsure whether we cover your area, feel free to contact us and we’ll let you know.

What electrical services do you offer?
We provide a wide range of residential and commercial electrical services including general electrical repairs, power point and switch installations, lighting and LED upgrades, ceiling fan installation, switchboard upgrades, fault finding, CCTV and alarm systems, new home wiring, renovations and extensions, and safety inspections.

Do you charge a call-out fee?
Yes. A service call fee applies to cover travel, time and initial diagnostics. Once we assess the job, we will provide clear pricing before proceeding with any additional work.

Are you licensed and insured?
Yes. DTW Electrical is fully licensed and insured, and all work is carried out in accordance with Australian electrical standards.

Can you help with emergency electrical issues?
Yes. If you have lost power, smell burning, or suspect a dangerous electrical fault, contact us immediately and we will do our best to assist as quickly as possible.

Do you install CCTV and alarm systems?
Yes. We install reliable CCTV and alarm systems for both homes and businesses to help improve security and peace of mind.

Do you work with builders and renovations?
Yes. We regularly work with builders, renovators, and homeowners on new builds, extensions, and electrical upgrades.

How do I get a quote?
You can request a quote by calling 0435 056 256, sending a message through the website, or providing photos and details of the job. We aim to respond quickly and provide honest, transparent pricing.

Do you guarantee your work?
Yes. We take pride in our workmanship and ensure all installations are completed safely and to a high professional standard.

How quickly can you attend a job?
We aim to respond as quickly as possible and will do our best to attend urgent jobs promptly. For non-urgent work, we will arrange a suitable time that works for you.

Do you provide free quotes?
Yes. We can provide quotes for many jobs once we understand the scope of work. In some cases we may need to inspect the job first to provide accurate pricing.

What should I do if I have an electrical emergency?
If you experience burning smells, sparks, power loss, or suspect a dangerous electrical fault, turn off power at the switchboard if it is safe to do so and contact us immediately so we can assist.

When are you available?
We operate Monday to Friday, with flexible availability for urgent work when required.